Delivery & Returns Policy
Delivery from stock
Standard delivery is from stock, within two – three working days of the order being placed. This is based on the order being delivered to the specified address between normal working hours of 9.00am and 5.00pm.
We do offer a Next Day service on stock items providing the order is placed before 12.00pm which is charged at £20.00
Timed, AM and PM and Saturday deliveries are also available upon request and may be subject to an extra charge.
To guarantee your goods arrive on time, please ensure any delivery restrictions are made clear when the order is placed. Any costs incurred through failed deliveries, where the client or his representative is not available to accept the delivery, will be payable by the client.
Special requirements such as special colours and additional printings and branding may incur a longer lead time. This will normally be highlighted by your sales representative and made clear on your quotation.
Orders can only be cancelled before your order has been processed, after an order has been processed and dispatched we cannot cancelled or amended.
Returns & Refunds (Including goods damaged in transit)
Stock items which have not been used and is in the same condition can be returned up to four weeks from the date of delivery for a refund. The original delivery of the order and the return delivery must be paid by the client.
Any compensation or refunds in result to goods delivered which have been damaged in transit will need to be stated at the time of delivery and documented on the receiving end with the delivery driver.