Helping Klinge Chemicals Secure New Business with Cost-Effective Plastic Pallet Solutions

Customer Overview

Customer: Klinge Chemicals Ltd
Industry: Food & Pharmaceutical Ingredient Manufacturing
Location: East Kilbride, Glasgow
Employees: 40

The Challenge

Klinge Chemicals Ltd was preparing to onboard a major new customer with specific logistics requirements. As part of the contract, products had to be shipped on plastic pallets, creating an immediate sourcing challenge.

The new opportunity was highly price-sensitive, meaning any increase in packaging and pallet costs could significantly impact profitability. At the same time, failing to meet the customer’s requirements could have jeopardised the opportunity altogether. Klinge Chemicals needed a reliable supplier capable of providing high-quality plastic pallets at a competitive price point without compromising service or lead times.

The Solution

After evaluating their options, Klinge Chemicals chose Associated Pallets as their pallet supply partner. We provided robust, high-quality plastic pallets that met the customer’s specifications while remaining cost-effective enough to support the new contract’s commercial viability. In addition to regular plastic pallet purchases, Klinge Chemicals also utilise Associated Pallets for ad hoc wooden pallet requirements, allowing them to source multiple pallet solutions from a single trusted supplier.

Implementation

The transition process was straightforward and seamless. According to General Manager Steve Lockie, the onboarding process “couldn’t have been easier”, enabling the business to quickly secure the products required to support their new customer relationship.

Our responsive communication and efficient delivery schedules ensured Klinge Chemicals could move forward with confidence and avoid any disruption to operations.

Results

Since partnering with Associated Pallets, Klinge Chemicals has benefited from:

Competitive Pricing

Cost-effective pallet solutions that support profitability while meeting customer requirements.

Reliable Supply

Consistent access to quality plastic pallets and additional wooden pallet products when required.

Excellent Communication

Clear and proactive communication throughout the ordering process.

Fast Lead Times

Dependable delivery schedules that support operational planning and customer commitments.

Ongoing Support

A knowledgeable and responsive team available whenever assistance is needed.

Customer Feedback

Steve Lockie, General Manager at Klinge Chemicals Ltd, highlighted the quality of the working relationship:

“The AP team are always friendly, professional and knowledgeable.”

When asked what they value most about Associated Pallets, Klinge Chemicals identified two key factors:

• Reliability
• Competitive pricing

Conclusion

By providing high-quality plastic pallets at a competitive price, Associated Pallets helped Klinge Chemicals meet the requirements of a major new customer while protecting the contract’s profitability. Through reliable service, excellent communication, and fast lead times, we continue to support Klinge Chemicals with both plastic and wooden pallet requirements, helping them maintain efficient, cost-effective operations.

Looking for a reliable pallet supplier?

Whether you require plastic pallets, wooden pallets or bespoke handling solutions, we can help you find the right solution for your business requirements. Contact our team today to discuss your needs.