Delivery from Stock
We offer reliable nationwide delivery across the UK on our extensive range of plastic pallets, pallet boxes, crates, containers and accessories.
Standard delivery for stock items is typically within 2–3 working days from the date your order is placed. Deliveries are normally made between 9:00am and 5:00pm, Monday to Friday. Deliveries requested outside of these hours may be subject to an additional charge.
Delivery times may vary for certain areas of Scotland. If your order is affected by an extended delivery time or additional charge, our team will contact you after your order has been placed.
Standard Delivery Charges
Standard UK delivery is free on orders over £400 inclusive of VAT.
For orders under £400 inclusive of VAT, a £59 delivery charge will apply.
Additional delivery charges may apply to certain areas of Scotland. Where applicable, we will contact you to confirm any additional costs.
Next Working Day Delivery
Next working day delivery is available on many stock items when your order is placed before 12:00pm, subject to availability and delivery location.
A £20 surcharge applies for next working day delivery.
Timed, AM, PM and Saturday deliveries may also be available upon request and may be subject to an additional charge.
Deliveries requiring a tail lift are subject to an additional £5 charge.
Delivery Requirements
To give your order the best possible chance of arriving on time, please make us aware of any delivery restrictions when placing your order.
This includes restricted access, vehicle size restrictions, specific delivery times, forklift requirements or any other information that may affect delivery.
Any additional costs resulting from a failed delivery, including where nobody is available to accept the goods or where access is unsuitable or restricted, may be payable by the customer.
Products requiring special colours, printing, branding or other non-standard requirements may have a longer lead time. Where applicable, this will normally be confirmed by your sales representative and detailed on your quotation.
For smaller orders, your goods may be delivered on a slave pallet to help protect the consignment during transport.
Cancellations
Orders can only be cancelled or amended before they have been processed and dispatched.
Once an order has been processed and dispatched, we are unable to cancel or amend it.
Orders placed and paid for through our online shop may be cancelled before dispatch. Refunds will be made to the original payment method, less a 3% transaction and administration fee.
Orders that are refused at the point of delivery may also be subject to additional transport charges.
Returns & Refunds
Stock items may be returned within four weeks of delivery, provided they have not been used and are returned in the same condition in which they were supplied.
The original delivery cost and the cost of returning the goods are the responsibility of the customer.
Damaged Goods & Delivery Shortfalls
If goods arrive damaged or there is a shortage in your delivery, this should be clearly noted and signed for at the time of delivery wherever possible.
Any damage, shortages or other delivery issues must be reported to Plastic Pallets UK within 7 days of delivery.
Please contact our team as soon as possible with your order details and, where relevant, photographs of the damaged goods so we can investigate the issue.
Need Help With Your Delivery?
If you have any questions regarding delivery times, charges, returns or a specific order, our team will be happy to help.
Call us on 03301 757766 or contact us online.
